Hospitality (Front Desk)

Company: Undesclosed

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Job Code: 00026
Posted On: Monday, 29th August 2016
Category: Hospitality
Department: Generic
Location: Shanghai
Job Type:
Internship
Duration: 3 – 6 Months
Travel:

Job Description:

The hotels and resorts of this group are a leading Asia Pacific’s Hotel Group. With 83 hotels and resorts and over 34,000 rooms, they have gained enough reputation to be considered one of the first choices for high-end travellers and businessmen from all over the world willing to have a relaxing experience surrounded by luxury during their stay.

  • Handle reservations
  • Manage Check-ins and check-outs
  • Give support with the daily operations in the hotel
  • Handle complaints and interests of the guests and implement them to increase customer satisfaction
  • Manage peak hours and schedule reservations to decrease waiting time and queues

Preferred Skills:

  • Full time internship with a minimum duration of 6 months. 
  • Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; delivering professional services with high quality work standards
  • Acts on own initiative and takes responsibility for own work
  • Has team spirit, willing to provide assistance and helpful
  • Has good communication & interpersonal skills
  • Has a bright and cheerful dispositioncan work under pressure
  • Accepts to take shift work 
  • Preferable Bartender experience
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